Report an issue

How Can We Help?

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Ombi provides an easy and quick interface to report any kind of issue you may be having with Plex such as;

  • Buffering
  • An error message when attempting to play an item
  • Incorrect or no subtitles
  • Missing or incorrect description information

Ombi can be accessed at

We recommend bookmarking or downloading the Ombi app for quick access.

How to report an issue

Once signed into Ombi, search for the movie, TV show or song you’re having trouble with on the bar on top.

After locating the item you’re having trouble with, click on the Report Issue button.

Now, select the issue you’re having from the list. Please be descriptive as possible when entering information in the description field.

Provide information such as:

  • Username used to stream
  • Make and model of the device used
  • Date & time the issue occurred

You may review issues from other users and your own under the Issues tab.

By clicking on the issue you can check the status

Once the issue is being worked on you’ll see “in progress” in blue.

Once the issue has been resolved, “in progress” will change to “Resolved” in green.

If you have an email setup with Cyber-Link, you will receive an email that the issue has been resolved as well.

Cyber-Link services will be briefly unavailable starting Monday June 17th at 1PM for UPS upgrades. This will impact all services both internal and external to the network.
We estimate services to be fully functional again by 2PM.
Please plan accordingly.